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Archive for the ‘Food’ Category

Chef Guy Fieri on Innovation

Posted by Plish on April 1, 2014

Every time I get the opportunity, I ask great chefs this simple question:

What does innovation mean to you?

This year at the International Home and Housewares Show, I caught up (quite literally as you see from the video,) with Chef Guy Fieri.  His response to the question: “What does innovation mean to you?” is shown below.  Give it a watch and join me below the video and I’ll share my thoughts.

Chef Fieri’s thoughts echo, I think, what many people believe innovation is:  The willingness to “step outside the box” and try new things, the willingness to experiment.  Undergirding this willingness, though, is a key acceptance of failure.  He realizes that not everything will be great but we won’t know unless we try.

It’s quite simple really, if we think something, try it and see what happens.  Small changes can have huge impacts; wolves can change the course of rivers.

What are your thoughts on Chef Fieri’s approach?

~~~

Thank you, Chef Fieri!  You’re schedule was fast paced and packed with action (like your food!) and taking the time to chat was most gracious.  Thank you, and keep rocking!

Posted in creativity, culture of innovation, Design, design thinking, Food, innovation, Interviews, Nature of Creativity | Tagged: , , , , , , , , , , , | Leave a Comment »

Thoughts on Innovation From Chef Aaron Sanchez

Posted by Plish on March 27, 2014

 

Every time I get the opportunity, I ask great chefs this simple question:

What does innovation mean to you?

This year at the International Home and Housewares Show, I was able to watch Chef Aarón Sanchez at work, and then chat briefly with him.  His response to the question: “What does innovation mean to you?” is shown below.  Give it a watch and join me below the video and I’ll share my thoughts.

Chef Aarón was true to his Buddhist beliefs.  His short and sweet answer hit on a theme that I’ve heard from other chefs, namely, going back to the roots, understanding where you are and where you can go.    There is both constraint and open-ended-ness to “understanding where (your roots) take you.”  Inherently the roots have a potential energy. They provide the foundation from which innovations can grow.   At its core, this statement is about understanding your raw materials, about their potential, about how they can be manipulated to get the results you want. This doesn’t just mean actual brick and mortar substances.  It also applies to philosophies and ideas.  This is especially true if you want an innovation to fit in your portfolio.  If you want your innovation to be recognized as having ties to certain roots, you need to understand those roots.

At first when he said, “Always use the best ingredients,” I was stumped.  Was this supposed to be a koan?  What do good ingredients have to do with innovation?  And then it hit me.

The questions isn’t “what?”, it’s “why?”

Why are the best ingredients important?

It’s a question of fidelity.  If ingredients are poor, if the raw materials are poor, people experiencing the innovation may not get what the innovation is trying to say.  A milk  flavored with a gentle herbal blend will not convey subtle flavors if the milk is old and sour.   That innovation will be rejected.  It’s not that the innovation is a bad idea.  On the contrary, it may be a great idea, but because I didn’t use the best ingredients, the innovation in the glass doesn’t resemble the innovation in my head.  Something was lost in the translation from idea to reality.

It’s important then for innovations to have a level of fidelity that is appropriate for what needs to be communicated/experienced.  This can only occur if the ‘ingredients’ in your innovation are the best.  My maternal grandmother used to say with regards to cooking: “Put good things together and it’ll be good.”  This doesn’t mean that if you take 2000 of the best ingredients and stir them in a pot they’ll taste good.  No, it is about context.  Combine good things, in the appropriate way, and the flavors in your mind will be faithfully reproduced in the eating experience.

This, interestingly enough, closes the loop and brings us back full circle to understanding one’s roots.  You can’t be true to your understanding of your roots, and communicate innovations that come from them, if you don’t use the best ingredients.

What do you think about Chef Aarón’s philosophy on innovation?

~~~

I want to thank you, Chef Sanchez, for putting up with me and taking the time to chat.  You were most gracious and considerate, even with multiple people and commitments pulling you in myriad directions.  You were being true to your roots, and you only used the best ingredients.  Thank you!

 

Posted in creativity, Creativity Videos, Design, Food, innovation, Interviews | Tagged: , , , , , , , , , | Leave a Comment »

How Monsanto Should Be Innovating

Posted by Plish on November 14, 2013

It seems that every week someone mentions something about Monsanto, and it’s very seldom good.  Doesn’t matter if it’s Facebook, or Twitter, or the news, someone is saying something.  A simple perusal of a Google Search of “Monsanto” can give one the impression that the company is a litigious giant  that doesn’t care about the well-being of people or the environment and instead is only concerned with making money.  Monsanto even has the dubious distinction of being named “The Most Evil Corporation” of 2013 in a Natural News poll.

Never the less, as far as corporations go, Monsanto is doing very well.  In spite of the bad press and mounting negative public opinion over GMO‘s, Monsanto continues to grow, innovating, patenting and licensing the agricultural technologies they develop.

Even though Monsanto  licenses its technologies to other seed companies,  many in the public perceive Monsanto as taking advantage of farmers as opposed to helping them.  After all, companies generally don’t sue their customers (even if any money won in a case does go to youth scholarship programs.)

To be fair, they really can’t be blamed for  protecting their intellectual property.  When a company invests millions of dollars a day in research, if it allowed people to use their technology in an unlicensed manner, the business could not sustain itself.

But, there is another way…

(Farmers are) the support system of the world’s economy, working day in and day out to feed, clothe and provide energy for our world. – Monsanto’s About Us webpage

There are literally millions and millions of farmers in the world. Small farms, large farms and everything in-between.  Ultimately, everyone wants the same thing: Improved, sustainable yields that don’t hurt people or the environment, but yet enable farmers to make a living.

Farmers are passionate about their calling. Each one is looking for an edge, for a way to get the most for the least amount of investment in time and money.  Each one is dealing with local microclimates, soil conditions, and pests; not to mention the economic climates.  They seek out new information, they build and utilize support networks, they experiment.  They are entrepreneurs. (Check out Farm Journal for just a tiny sample of the varied topics farmers digest)

Monsanto, as mentioned before, spends over 2 million dollars a day on research and patents are only good for 20 years (and some of the patents they’re defending now are expiring within the next few years.)  They employ 22,000 people worldwide. No matter how much they invest in R&D, or how many people they hire, they can never account for  all the variables farmers around the world deal with.

So what should they do?

Monsanto needs to begin Read the rest of this entry »

Posted in Co-Creation, Design, Disruptive Innovation, Food, innovation, Open Source, Science, Sustainability, Sustainable Technology | Tagged: , , , , , , , , , , , , , , , , | 3 Comments »

Brilliant and Innovative Idea for Restaurateurs (and Other Businesses)

Posted by Plish on September 18, 2012

 

Want to start your own restaurant but don’t know the business “ins” and “outs”?

Head over to Finland and check out the “Open Kitchen” initiative.

It’s purpose?

Open Kitchen is a programme that demystifies the business of food by creating a forum for you to learn from the city’s experienced food business people who’ve been there and done that, and then working with your peers to build and run a prototype restaurant for a week.

What do you think of this? Could it be used for other industries?

Posted in culture of innovation, Design, Entrepreneurship 2.0, Food, innovation, Service Design, Start-Ups | Tagged: , , , , , , , , , | Leave a Comment »

How To Build an SMS/Text Support Group to _________(Lose Weight, Stop Smoking, Be Green…)

Posted by Plish on March 25, 2012

Texting is everywhere.  Which got me to thinking: Wouldn’t it be great if there was an app  that would leverage SMS to help people support each other in their quests to improve?

Need to lose weight?  Get this app.  Need to stop smoking?  Try this app.  Want to do a better job of conserving energy or recycling?  This is the app for you and your friends.

But then I thought, “Why bother with an app?”  Everything needed to make a virtual support group already exists on our mobile phones.  All that is needed are friends, common goals, passion, and a little know-how.

I assume you have the first three. Here’s the how:

Build the Group

1. – What type of people should be in your virtual group?

  • They share concern for the issue you’re working on.  In fact, it should be a passionate concern!
  • They’re within 100 miles (This isn’t necessary, but it’s always a plus if you can sometimes meet in person!)
  • You trust these people implicitly, and they trust you!

2.- Group size should be between 2 to 10 people. You can have more but the goal is to support each other. More than 10 and things could get quite unwieldy. Small groups are better for this.

3. – Once you and your friends are committed to this journey, make sure you have each other’s phone numbers.

4. – Create a Group out of your friends’ numbers. This is so you can text everyone at once. Oh sure, you can text the individual people one at a time, but the true power of finding and giving support, lies in the ability to contact everyone at once and the easier this is to do, the better. If you need help doing this you can check out the following references based upon the phone type:

5. – It may be worthwhile to write, and store, various ‘pre-written’ messages (for example: “I’m feeling weak and really want to eat this!”, “I did it!! I resisted!” or “Just finished exercising – feel gr8!”) But be careful. Correspondence should be authentic and heartfelt. Don’t overuse pre-canned messages!

 Working Together…

6, – Now that your group is built, contact each other, via text, at key moments.  Here are some examples of times when sharing would be apropos:

  • Challenges.  When someone in the group feels the urge to eat more than he/she should, or the wrong type of food, or doesn’t feel like exercising, grab one of the pre-written texts, or write one on the spot, and send it to the group.
  • Successes.  If you’ve just resisted that cigarette, or resisted the “Ice Cream Brownie Fudge Surprise!” share it.
  • Did you sneak something from the fridge in the middle of the night? Share it. You need to be open with each other. Remember, you’re in this together to improve not to judge. (No judging!!) 
  • Come across an article, quote or event that might help you all reach your goals? Send it out!

7. – The group’s reason for existence is to support each other. You are committed to each other. When a text comes from someone in the group, respond. Help each other out. Cheer each other on! It’s the feedback and interaction that will help people meet their goals and grow.

8. – If distance permits, get together in person to touch base, see each other, and smile (or cry). You’re in this together, and you’ll succeed together.

That’s all there is to it! 

And remember, this is more than just about weight loss.  It’s about helping each other grow and be more!

Please let me know how this goes, or if you meet any specific challenges.  I’m especially looking forward to hearing how else this could be applied..

Good luck!!

Disclaimer: Any healthcare information is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care providers with any questions that you may have regarding a specific medical condition. Never disregard medical advice or delay in seeking medical advice or treatment because of something you have read on this site.

Posted in Design, Food, Health Concerns, Healthcare, Social Innovation, Social Networking, The Human Person, Wellness | Tagged: , , , , , , , , , | 3 Comments »

When Inspiration Meets an Apron

Posted by Plish on March 18, 2012

I was at the Chicago Flower and Garden Show the other day.  The theme was “Hort Couture”; a stimulating mix of fashion and flowers/gardening.

One exhibit was called, “Aprons: Myth, Memory, Fantasy in the Kitchen.” The artists on display represented the  Women’s Journeys in Fiber project.  Among many of the fascinating aprons, one in particular, done by Janette Gerber, caught my eye.  I put together the below video so you could see and read her journey through the creative process.  The text in the video is hers, and it gives some context to the work.

If you want to see more pictures from the show, click on the below pic of Yours Truly  after I snuck into one of the exhibits to do some designing. (The page will open in a new window).

Click to see more pics from the show

Posted in creativity, Design, Food, innovation, Nature of Creativity, problem solving, Research | Tagged: , , , , , , , , , , | 1 Comment »

Designing Positive Experiences in a Doctor’s Office – One Bagel at a Time

Posted by Plish on January 12, 2012

It was a typical physical. The basic tests, some questions, some ‘turn your head and cough’-ing, a blood draw and the removal of a dime-sized, spherical cyst from my right shoulder.

As usual, the prep for the appointment included a fast from midnight.  This isn’t usually a big deal, except that I had the latest possible appointment that morning.

Everything went well. Even the cyst removal.  It wasn’t particularly painful, but the area was effectively numbed up prior to the mini-surgery.  That was, no doubt,  a good thing, as the cyst went deeper into the skin than one would think, based upon its size.  The doctor’s skillful excision left a clean, but surprisingly large, ‘glass marble sized’ crater on my shoulder.

After I was bandaged, I turned my head and started to get up. I was instantly greeted by a flurry of starry, firefly like speckles that twinkled for a few moments then faded.

“Whoa…stars,” I said.  It had caught me by surprise.

The doctor steadied me and I stepped down off the table.  “I’ll have my nurse give you something to help that,” he said,

As I was leaving the office, she handed me my prescription.  A coupon for a free bagel  at the bakery next door.

I smiled, left, and visited the doctor’s neighbor.

“This is the coolest idea, EVER!”  I thought to myself as I munched on a toasted bagel, slathered with honey-walnut cheese.

My shoulder wound was beginning to get sore, but it didn’t matter.  The crunchy, creamy-ness filled the 12 hour fasting void in my stomach, perfectly.

In the moment, I had thought the free bagel coupon was a sacred talisman, of which I was the sole possessor. The uninitiated would never taste the nectar of honey and walnut as I was able…

Only…

I wasn’t the only one to get a coupon. In fact, all my doctor’s patients who had to fast the day before their appointments, received a ‘get a free bagel’ coupon.

This was brilliance – Pure and simple.

It also wasn’t the doctor’s brainchild.  It was the bakery owner’s! (Though the good doctor did know a good idea when he saw it, and acted upon it.)  He proposed providing coupons for the doc’s prepping, fasting patients.  In the end, he not only benefitted from letting people try his bagels, he received remuneration for the drinks that I’m sure others, like myself, purchased as a sidecar to the bagel. Yet, he wasn’t the one in the limelight as far as I was concerned.  I was indebted to the doctor who thought enough of me to feed me when I was hungry (and smarting!).

I think about this little, customer service based, sleight of hand often.  It was a brilliant tactic that paid off in spades.  I respected my doc even more after that day, and the bagel baking prowess of his neighbor as well.  There are many lessons to glean from this experience, but the one that I personally come back to is this: The positive vibes I felt from that physical didn’t come from anything the doctor did, from a medical point of view, during my visit.  It had everything to do with the simple, person-centered action that occurred  after the physical was finished.

After – not during.

It’s important to finish experiences on a high note. This one was  the coda  of the sweet, Honey Walnut Symphony…

Posted in Customer Focus, Design, Emotions, Experience, Food, Healthcare, innovation, Service Design, The Human Person | Tagged: , , , , , , , | 3 Comments »

Misoneist Nightmare #110711

Posted by Plish on November 7, 2011

Why Can’t Snack Food Be Healthier?

click for full size

 

Misoneist* Nightmares™ are provocations to innovation that I will publish at my own whim.  This first edition is being posted on what would have been my father’s 83rd birthday.  Dad, you respected tradition yet you were never afraid to embrace the new, encourage creativity and artistic expression, experiment and play.  In some ways, you were a misoneist’s nightmare. Thanks!

 

*A person with a hatred or fear of change/innovation

Posted in creativity, Design, Disruptive Innovation, Food, idea generation, innovation, Innovation Tools, Lateral Thinking, problem solving | Tagged: , , , , , , , , , , | Leave a Comment »

When Customer Experience Suffers at the Expense of Packaging Technology – A Case Study

Posted by Plish on April 20, 2011

Courtesy of KFCs Website

Since May of last year, KFC has been rolling out reusable packaging to package their side orders.  These containers won a Greener Package  award. According to KFC’s website the new package,

  • Reduces the shipping cube by 14% over expanded polystyrene foam (EPS)
  • Replaces single-use, nonrecyclable expanded polystyrene foam (EPS) with a reusable and more widely recycled resin, polypropylene (PP)
  • Represents the highest value in stored energy when incinerated as an end-of-life solid waste component and part of a waste-to-energy program, at 38 million British Thermal Units (BTUs) per ton of material
  • Requires 25% less energy to produce than general-purpose polystyrene (PS) production
  • Generates half the amount of greenhouse gases as compared to general-purpose PS

These are all great things but there is a problem with this package. 

It’s a problem that stems from companies getting so excited about technology that they forget about how customers will use the product and how that helps create their experience.

What do I mean?

Today I went to KFC to get a couple of single piece meals for my wife and I.  As I was leaving she said, “Make sure you take the cole slaw out of the box before you leave there.”

Why would she say that?

KFC’s sides consist of mashed potatoes and gravy, macaroni and cheese, cole slaw, baked beans and green beans.  Some of these are served hot, others are served cold.  If you buy a single piece meal, you will receive a piece of chicken, a biscuit, and your choice of two sides.  Order two hot sides and there is no real problem; everything in the box is hot.  However, order one or two cold sides and there’s a very real problem.

The chicken, biscuit, and sides (Cole slaw and Mashed Potatoes/Gravy in my case) all get packed tightly in a small cardboard box.  If cold side servings, like cole slaw, are in the box, they get warm…really quickly.  If the drive home is more than a couple of minutes, the cole slaw (or cold dish) will become warm, sometimes disgustingly so (unless you like warm cole slaw).

KFC says this is their best packaging idea since the bucket.

Actually, the bucket did a great job as a package.  Because all the hot/warm chicken was lumped together in the bucket, the chicken stayed pretty warm.  It was also a great way to serve the chicken; just reach in and grab a piece.   The bucket was, and is, a good idea.

This package?

It’s great for the environment but it doesn’t deliver on basic functionality, and that translates to a lousy culinary experience.

People don’t go to KFC to replenish their container stash at home.  They go there for the food – for hot chicken, warm mashed potatoes and gravy, and cold cole slaw.

I look forward to packaging improvements that not only benefit the environment, but win awards because they actually preserve, and protect the food for the trip home.  After all, that’s the real need. 

It’s such a simple concept really. 

Maybe that’s why it was forgotten.

Posted in Case Studies, Customer Focus, Design, Experience, Food, problem solving, Social Responsibility, Sustainable Technology | Tagged: , , , , , , | 4 Comments »

Innovation Occurs With L.E.F.T.O.V.E.R.S

Posted by Plish on November 25, 2010

After Thanksgiving we often have to deal with the leftovers.  While we view the Thursday meal as the culinary focus, it’s the leftovers that result in innovation.  So, I created an acronym for the innovation process from the word “leftovers”.  It can apply to cooking a meal from leftovers or designing a new product.

L ook at the situation and define the problem (I’ve got a few people over for a party, leftovers in the fridge and beer chilling and people will be hungry.  In what ways can I feed them?)

E ntertain possible combinations of solutions (I could order pizza…hmm, looks like an awful lot of turkey left, some stuffing, stuffing croquettes maybe?, gravy and a lot of cranberry sauce, a little pumpkin pie,  some spicy  hot mustard looks lonely in the fridge…hmm…I yell out some possible food combos to get feedback)

ocus on the best solutions  (…turkey sandwiches with cranberry mustard sauce – sweet!)

T est the best (throw together some cranberries and mustard in a shotglass and dip my finger in…niiiiice…grab some bread and start toasting it, try nuking a little turkey…)

O bserve and learn what works and what doesn’t  (The microwave dries out the turkey too much, I heat up the oven and warm the turkey in there. Noticed that there’s too much juice in the bottom of the cranberry container- it’s making the mustard too watery…)

V alidate the results with more testing and feedback (Finished mixing the bigger batch of cranberry mustard and let my wife try it – she dunks in a piece of warm turkey from the oven and bites a piece of bread- amazing!!)

E scalate the scale of the implementation of the solution (Slice the bread, call the friends into the kitchen and have them build their sandwiches)

R eflect on what worked and what didn’t (Sandwiches were a hit, but the beer might have been too hoppy for that dish.  Red meat only may actually have worked better, maybe chipotle pepper in the mustard for some smoke…)

S avor the Successes…

So there you have it – innovation from the leftovers!

Happy Thanksgiving!

Posted in creativity, Customer Focus, Design, design thinking, Food, idea generation, imagination, innovation, problem solving | Tagged: , , , , , , | 1 Comment »

 
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