Posted by Plish on March 23, 2015
Yes, one of my favorite conferences is coming up and I hope to see you there!
From April 13-15 in Chicago, Illinois, the Loews Hotel will be home to a provocative and inspiring mix of leaders in Design, Brand Strategy, Marketing, Innovation, Trends, and Strategy. For 3 days you will have an opportunity to learn, network and enjoy stimulating talks, workshops and more.
I always leave FUSE with a mindful of ideas and things to share. To aid my recall, I capture my experiences of FUSE in concept maps. You can go to Slideshare and check out my maps of DAY 1 and DAY 2 from last year.
Looking forward to seeing you there and hearing your experiences!!
Posted in Brands, creativity, Design, design thinking, innovation, Service Design, Trends | Tagged: brand, brand strategy, creativity, customer experience, Design, design thinking, designing experience, experience design, FUSE, FUSE2015, innovation, marketing, service design, strategy, Trends | Leave a Comment »
Posted by Plish on March 4, 2015
People are finding new uses for 3d printing daily. One of the downsides with 3d printing is that materials and methods are often expensive, and/or not eco-friendly. Another downside is that printing in true color is difficult.
Mcor Technologies is changing all that.
They’ve developed a way to true color print 3d objects using eco-friendly inks and adhesives at a fraction of the cost of other 3d printing technologies. Disposal is also friendly as the product can be thrown into the recycling bin when the print is no longer needed.
How does it work?
Simply put, a sheet of paper is printed (in color) and the shape of the printed part is cut out of the paper. Next, adhesive is placed on the paper and another sheet is placed on top. Print color, cut and repeat until the entire piece is printed. For a better explanation of the process, check out this pdf from Mcor.
The biggest limitation that I can see with this is the build volume. At 9.39 x 6.89 x 5.9in, it’s not a bad build volume but it’s not huge. It’s limited by the thickness of a ream of paper. On the upside, the parts can be designed to be separated into multiple pieces and then glued together.
Some great examples of how the technology is being used and its capability can be seen in this pdf. There’s also a really impressive medical case study from University of Louvain in Belgium.
Here are some more examples of what can be printed. What do you think?
Posted in 3D Printing, innovation, Innovation Tools | Tagged: 3d paper printing, 3d printing, Design, innovation, Innovation Tools, medical devices | 1 Comment »
Posted by Plish on February 5, 2015
RadioShack has filed for bankruptcy.
Call me naïve, but I really don’t think this had to happen. I realize I’m ‘Monday Morning quarterbacking’ (Why DID Seattle throw that pass on the one yard line?!?! I digress….) but RadioShack had made some bad choices.
RadioShack’s bankruptcy, which has been expected for months, follows 11 consecutive unprofitable quarters as the company has failed to transform itself into a destination for mobile phone buyers. Its sale agreement with Standard General could spare it the fate most retailers suffer in Chapter 11 – liquidation.
A destination for mobile phone buyers. Seriously? You can get a cell phone at WalMart for pete sakes!
RadioShack made multiple attempts at rebranding, as if a logo or name change was going to pull them out of obscurity. It wasn’t enough.
As someone who has literally gone to RadioShacks my whole life, the one thing that RadioShack fell away from was what made it famous in the first place.
RadioShack was trailblazing as a Maker store long before people even used the term “Maker.” Yet, as the years passed, the only things that qualified as maker-esque were buried in the far corners of the store, literally collecting dust. Most employees, it seemed, liked techie stuff, but weren’t that well versed in maker-esque components that were on their shelves.
I went over to Google Trends and looked at a few search terms to see how often people were Googling certain terms since 2010 (I didn’t put these all on one graph because there were scaling issues)
Every trend is going up.
But, not this one: Read the rest of this entry »
Posted in 3D Printing, Brands, culture of innovation, Design, innovation, Maker Movement | Tagged: 3d printing, arduino, business innovation, business model innovation, Design, innovation, innovative business model, maker movement, maker space, Makers, Radio Shack, RadioShack, raspberry pi, Sprint, Standard General | Leave a Comment »
Posted by Plish on February 3, 2015
A cannolo (singular of cannoli) Courtesy of Wikipedia
Today I was savoring one of the two cannoli I bought (it looked just like the picture above.) It suddenly dawned on me that this food perfectly represents the ideal product experience.
Bite one: Chocolate chips (or pistachios) creamy filling and crunchy roll.
Bite two and three: More creamy goodness and crunch. An occasional chocolate chip.
Bite Four: Abundant chocolate chips, creamy filling and more crunch.
Cannoli, like a good song, a good show, a good product, starts strong, has a middle that is enjoyable and then ends on a high note with a bang!
It’s important to remember that even if the middle was empty, (an unfortunate problem with rookie cannoli makers), the fact that the experience ends with crunch, chocolate chips and creamy filling, helps redeem the experience.
What happens if a cannolo falls apart before someone is done eating?
While it’s a pleasant experience, the fact that the crunchy parts can’t really be eaten with a fork means that a person has to use his/her fingers to eat the rest of the parts. While not quite a game breaker, part of the appeal of intact cannoli is that the entire eating experience is clean and yet delectable!
So what are the key takeaways?
Flavors aren’t everything. Color, aroma, crunch, all key. And paramount?? Making sure the shell is crunchy enough to give a great culinary experience, but not so crunchy that it crumbles into a mess that prevents it from being eaten using one’s fingers.
Next time you’re designing a product or service, think cannoli. Better yet, eat a cannoli and experience great design! :)
Posted in Design, Experience, Food | Tagged: cannoli, cannolo, Design, designing experience, experience design, food, user experience | Leave a Comment »
Posted by Plish on December 2, 2014
Some RSNA attendees listen to presentations by Radiologists, Researchers and other Physicians who are using 3d Printing in their practices and research
Today was my 3D Printing day at RSNA. Spent the morning listening to some amazing work being done (Chaired by Dr. Frank Rybicki), and the afternoon taking in the rest of the show.
First were presentations covering how flows of blood and other substances through blood vessels, could be confirmed using models.
Dr. Tam shared how 3d printing could be used to plan for, and create parts for, medical procedures. He uses printed models in approximately 5% of his cases right now. He also did an enlightening study that showed that when presented with 3d models, the majority of physicians in the study changed their surgical approach. A model is indeed worth a 1000 pictures (or more!)
Dr’s Green and Mahani shared how 3d printing was used to save the life of a child whose bronchus would collapse and block airflow. The video about this is below:
There is some amazing work at the Advanced Tissue Biofabrication Center at the Medical University of South Carolina. They are pushing the envelope printing living tissue. You can check out a Reuters Tech Video here.
Future directions for 3d printing in healthcare were summarized nicely by this slide:
Number one is very provocative, and I agree with it. While Radiologists treated the creation of 3d models as a natural extension of reading 2d images, the work required to create 3d models can be done in conjunction with intermediary scientists and engineers, so that each discipline can play to its strengths. In the future I can see a role for “Post Processing Technicians.” These folks would be integral members of the Radiologic team whose purpose is to crunch imaging data into 3d and beyond.
I would include material science advances as an influencer in the future of 3d printing adoption.
Also, while indirectly included in the above list, cost reimbursement and FDA regulations are major players as the field matures and the technology gets adopted.
After the presentations, I visited with 3dSystems, Stratasys and Materialise , These companies have made, and are making, significant investments in medical uses of their technologies. This can only accelerate the adoption of 3d printing.
I left today excited and inspired by the work of these doctors and scientists.
Would love to hear your thoughts on the subject!
Posted in 3D Printing, Biology, Disruptive Innovation, Healthcare, innovation, Medical Devices, Research | Tagged: 3d printing, 3dsystems, Dr Frank Rybicki, healthcare, healthcare innovation, innovation, interventional radiology, materialise, medical devices, personalized healthcare, printing human parts, printing living tissue, radiology, RSNA, RSNA 2014, RSNA14, Stratasys | Leave a Comment »
Posted by Plish on December 1, 2014
Today was my first day at the Annual Radiology Society of North America (RSNA) Meeting. It’s a great conference to see what’s new in minimally invasive diagnosis and treatment. What was especially evident was the emphasis on patient experience, on making the healthcare experience less intimidating and more interactive.
These machine wraps and environments from Bear Facts Entertainment make the environment more inviting and less intimidating for children (and this helps put parents at ease!)
Check out these Star Wars-eque looking MRI imagers from Chinese Company: Magspin Instrument Co
There are HD screens and vendor displays that deal exclusively with creating beautiful environments, like the works of Physicist turned artist, Arie vant’ Riet:
Finding ways to enable radiologists and patients to share images and information across the myriads of health record systems is also integral to giving patients greater control of their healthcare.
There were also devices like the Medspira Breath Hold system that help patients interact with the process to better improve the quality of images, or radiation treatments.
Last, but by no means, least, there’s the flare of Fischer-Giotto. Fischer Medical Technologies conveys the elegant curves and movements of their digital mammography systems through a logo that seems more apropos on Michigan Ave than in a Radiology Conference.
It’s clear (Thankfully!!) that the healthcare industry is beginning to recognize that there’s more to
healthcare than just “Take two of these, four times a day, and call me in a week.”
I’ll be bringing you more from RSNA as the week continues! Would love to hear the thoughts of others that attended the conference.
Posted in Arts, children, Customer Focus, Design, Ergonomics, Experience, Healthcare, Medical Devices, The Human Person, Wellness | Tagged: Arie vant' Riet, Bear Facts Entertainment, Customer Focus, Design, designing healthcare, Fischer-Giotto, giotto, healthcare design, Magspin Instrument Company, medspira, patient experience, patient focus, RSNA, RSNA 2014 | Leave a Comment »
Posted by Plish on October 14, 2014
This video is the definition of delighting customers.
It’s no secret that delighting customers is extremely profitable. But it can also have another side effect. It can create a better world.
Enter Dr. Carey Andrew-Jaja. This “Singing Doctor” has sung to more than 8000 babies as they entered the world. His expression of joy, at a time of joy, brings joy to healthcare practitioners and patients alike.
Says Dr. Andrew-Jaja, :”Each of us has to find a way — in medicine and other walks of life — to communicate a cheerfulness to those we work for and with, and it keeps everybody happy.”
Or, as Disney says: “Every leader is telling a story about what they value.”
It’s the commitment to a value that empowers someone to stand firm in those behaviors that may elicit judgment. This Doctor values the joy of a new life being born, and thus creates an environment of joy, anticipation, and excitement through song. Everyone present can’t help but be touched. In fact, people even make musical requests ahead of time!
What is truly amazing about this, is that if someone were tasked with designing a more delightful birthing experience there would no doubt be suggestions around the check-in and discharge processes, the use of the best drugs, pleasant and calming aromas and colors in the patient rooms, etc.. Perhaps someone would suggest music in the background. But, few would suggest that the doctor lead everyone present at the birth, in a chorus of “Happy Birthday!”
Delight is a phenomenon of the Now. It is about presence. If you want people to experience delight, delight must be present. Presence is best mediated through personal interaction. I’m here, with you. You’re here, with me. We are together. This is what we are experiencing! This is ours, this is yours. Own it. Revel in it. Be free to experience it.
Research shows that delighting customers starts with putting employees first. By doing this, delight is made present in employees. This pool of delight can then be freely experienced by others.
Remember this video.
Think of what it represents.
Joy. Courage. Family. Life. Love.
This is delight!
Now, make that present in your day.
Posted in Authenticity, Customer Focus, Design, Experience, Healthcare, Service Design, The Human Person | Tagged: customer experience, Customer Focus, delight, delighting the customer, Design, designing healthcare, DIsney, Dr. Carey Andrew-Jaja, healthcare, human authenticity, walt disney | Leave a Comment »