What Healthcare Providers Can Learn From This Taco Bell
Posted by Plish on May 17, 2014
There’s a Taco Bell that I’ve been stopping by for a quick taco or two. I would stop there to get medical tests if I could.
You see, every time I’ve visited and someone at the register needed to go and help on the food assembly line, that person has done something amazing.
Well, at least it’s (unfortunately) amazing by healthcare standards.
The person washes her hands.
I’m not talking the typical ‘bathroom’ wash that you see most people do. You’ve seen it, it goes like this:
- Turn on the water
- Use a little soap if around
- Wash for about 5 seconds, maybe 10
- Shut the water off (if it’s not automatic)
- Shake the hands and grab a paper towel to dry(maybe)
In fact, researchers have found that only about 5 percent of people wash their hands properly.
But, these folks at this Taco Bell are amazing. They wash the way hands are supposed to be washed, which I must say, I usually don’t see consistently happening in healthcare facilities. (I’ve even seen healthcare workers skip the easier anti-microbial hand sanitizer squirt!)
The Taco Bell folks do the following:
I actually counted to see how long these people wash and rinse and they’re following best practices. It also doesn’t matter if they’re busy or slow. I’ve seen workers take the time to wash (and follow with an antimicrobial squirt) no matter how crazy the atmosphere or how long the lines.
This is a TACO BELL people!
Customers are there for their food and they want it quick. Employees could easily pull a line that’s often heard in healthcare hand-washing studies: “I don’t have time to wash.” But, these conscientious workers have made it a part of their culture to make sure they wash their hands.
What’s even more important is that if employees are taking the time to wash, they certainly are doing other things right as well.
Congrats Taco Bell on Grand! Keep up the good work!
For all the healthcare facilities out there, it might be worth doing some self-examination and asking, “Why can Taco Bell do it and we can’t?”
If you can’t find the answer, pay Taco Bell a visit and watch.